Author Topic: Is Raptor Computing Systems still open for business?  (Read 2696 times)

markr87

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Is Raptor Computing Systems still open for business?
« on: February 10, 2025, 05:00:06 pm »
I have been trying to contact both support and sales for over two months now and have not gotten a reply.  My Blackbird is non functional and requires a BMC replacement.  I would very much like to purchase one but so far crickets.

EDIT: I need BMC not PNOR
« Last Edit: March 20, 2025, 01:48:56 pm by markr87 »

MPC7500

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Re: Is Raptor Computing Systems still open for business?
« Reply #1 on: February 10, 2025, 07:33:08 pm »
The best way to contact them is on X or Timothy via mail.

markr87

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Re: Is Raptor Computing Systems still open for business?
« Reply #2 on: February 10, 2025, 07:49:44 pm »
@MPC7500 I am not paying for "Premium" so I can send a message.

lepidotos

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Re: Is Raptor Computing Systems still open for business?
« Reply #3 on: February 10, 2025, 08:34:11 pm »
I just sent them an email asking about that, they are indeed still in business and do still have stock at the moment.

MPC7500

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Re: Is Raptor Computing Systems still open for business?
« Reply #4 on: February 11, 2025, 06:17:27 am »
You don't need premium to ask something.
https://x.com/foxbat/status/1775614146937082242

markr87

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Re: Is Raptor Computing Systems still open for business?
« Reply #5 on: February 12, 2025, 05:58:16 pm »
@MPC7500, @lepidotos,

Thank you both.  I posted a request on X.

MPC7500

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Re: Is Raptor Computing Systems still open for business?
« Reply #6 on: February 15, 2025, 07:23:12 am »
If no one answers, I would write an email directly to Tim.

markr87

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Re: Is Raptor Computing Systems still open for business?
« Reply #7 on: February 17, 2025, 01:23:02 pm »
@MPC7500, is it tim@raptorcs.com ?

MPC7500

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Re: Is Raptor Computing Systems still open for business?
« Reply #8 on: February 17, 2025, 02:02:41 pm »
His mail address you find here:
https://github.com/madscientist159
« Last Edit: February 17, 2025, 02:05:01 pm by MPC7500 »

markr87

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Re: Is Raptor Computing Systems still open for business?
« Reply #9 on: February 27, 2025, 07:20:44 pm »
@MPC7500, Still no reply from support, sales or X.  For some reason I am not seeing his email listed on the link you provided.

EDIT:  Never mind, it popped up once I followed him.
« Last Edit: February 27, 2025, 07:33:21 pm by markr87 »

markr87

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Re: Is Raptor Computing Systems still open for business?
« Reply #10 on: March 17, 2025, 05:37:58 pm »
My first attempt to contact RCS was December 1st of 2024.  They finally responded on the evening of February 28th asking to verify my shipping address.  I responded the following day.  I have heard nothing since.  I have been longing for the next iteration of Power goodness from this company, but if this is how they treat their paying customers I think I am going to pass.

atomicdog

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Re: Is Raptor Computing Systems still open for business?
« Reply #11 on: March 17, 2025, 06:58:13 pm »
If the PNOR IC is dead you can buy one from a site like mouser or digi-key [PNOR] [BMC].

markr87

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Re: Is Raptor Computing Systems still open for business?
« Reply #12 on: March 19, 2025, 10:04:58 am »
@atomicdog, Can you flash a blank chip in the socket on the MB or will it need to be flashed prior?

atomicdog

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Re: Is Raptor Computing Systems still open for business?
« Reply #13 on: March 19, 2025, 12:20:03 pm »
Yes, you should be able to flash the PNOR chip (I've never tried it though).
It's the BMC chip that needs to be flashed prior if it's blank/corrupted.

markr87

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Re: Is Raptor Computing Systems still open for business?
« Reply #14 on: March 20, 2025, 01:47:18 pm »
Sadly it's the BMC chip that I need.