Is Raptor Computing Systems still open for business?

[markr87]

I have been trying to contact both support and sales for over two months now and have not gotten a reply.  My Blackbird is non functional and requires a BMC replacement.  I would very much like to purchase one but so far crickets.

EDIT: I need BMC not PNOR

[MPC7500]

The best way to contact them is on X or Timothy via mail.

[markr87]

@MPC7500 I am not paying for "Premium" so I can send a message.

[lepidotos]

I just sent them an email asking about that, they are indeed still in business and do still have stock at the moment.

[MPC7500]

You don't need premium to ask something.
https://x.com/foxbat/status/1775614146937082242

[markr87]

@MPC7500, @lepidotos,

Thank you both.  I posted a request on X.

[MPC7500]

If no one answers, I would write an email directly to Tim.

[markr87]

@MPC7500, is it tim@raptorcs.com ?

[MPC7500]

His mail address you find here:
https://github.com/madscientist159

[markr87]

@MPC7500, Still no reply from support, sales or X.  For some reason I am not seeing his email listed on the link you provided.

EDIT:  Never mind, it popped up once I followed him.

[markr87]

My first attempt to contact RCS was December 1st of 2024.  They finally responded on the evening of February 28th asking to verify my shipping address.  I responded the following day.  I have heard nothing since.  I have been longing for the next iteration of Power goodness from this company, but if this is how they treat their paying customers I think I am going to pass.

[atomicdog]

If the PNOR IC is dead you can buy one from a site like mouser or digi-key [PNOR] [BMC].

[markr87]

@atomicdog, Can you flash a blank chip in the socket on the MB or will it need to be flashed prior?

[atomicdog]

Yes, you should be able to flash the PNOR chip (I've never tried it though).
It's the BMC chip that needs to be flashed prior if it's blank/corrupted.

[markr87]

Sadly it's the BMC chip that I need.