Author Topic: petitboot error: PHB#0005[0:5]: PHB Freeze/Fence detected !  (Read 477 times)

FlyingBlackbird

  • Jr. Member
  • **
  • Posts: 83
  • Karma: +0/-0
    • View Profile
Re: petitboot error: PHB#0005[0:5]: PHB Freeze/Fence detected !
« Reply #15 on: March 22, 2020, 03:27:50 pm »
Thanks!

Has the motherboard arrived at RaptorCS yet? Did you get feedback what was defective and why?
I'm curious how long it will take until Raptor can ship again.

The shipment arrived at RaptorCS on March 16, 2020 and they have not yet sent me any question or other feed-back so far
but during the shipment RaptorCS asked me if I already have sent my package back to them for RMA
(so they are tracking RMAs).

My DHL delivery experience (see tracking info below) is good (9 days are good enough for the price of about 80 Euros,
but it looks like RaptorCS took 5 days to pick-up the shipment from the PO box):

Mo, 16.03.2020 16:44 -- The shipment has been successfully delivered
We, 11.03.2020 08:12 -- The shipment is ready for pick-up by the recipient. The recipient has been informed.
Mo, 09.03.2020 16:37 -- The shipment has cleared customs in the destination country/destination area.
Tu, 03.03.2020 06:13  IPZ Frankfurt The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization (USPS!)
Mo, 02.03.2020 11:50 -- The shipment has been posted by the sender at the retail outlet

BTW: I forgot to put 4 proforma invoice copies into the outer plastic bag of package but it seems to not having delayed anything...

MPC7500

  • Full Member
  • ***
  • Posts: 189
  • Karma: +11/-0
    • View Profile
    • Twitter
Re: petitboot error: PHB#0005[0:5]: PHB Freeze/Fence detected !
« Reply #16 on: March 22, 2020, 03:50:56 pm »
Great. I'm keeping my fingers crossed that everything goes smoothly.
BTW, the helpdesk hasn't answered anyone since early March. But nothing to worry.

FlyingBlackbird

  • Jr. Member
  • **
  • Posts: 83
  • Karma: +0/-0
    • View Profile
Re: petitboot error: PHB#0005[0:5]: PHB Freeze/Fence detected !
« Reply #17 on: March 22, 2020, 06:39:08 pm »
The support department wrote me this email on March 9, 2020:

Quote
X,

Please send the defective items back immediately. You have the RMA number, that is all the
clearance you need.

Thanks!

- The Raptor Computing Systems Support Team

FlyingBlackbird

  • Jr. Member
  • **
  • Posts: 83
  • Karma: +0/-0
    • View Profile
Re: petitboot error: PHB#0005[0:5]: PHB Freeze/Fence detected !
« Reply #18 on: April 07, 2020, 10:49:30 am »
Happy me - I got an email today that my RMA has been accepted and a replacement mainboard incl. the (working) CPU I have sent in are on its way back to me via USPS.

It took only three weeks to handle the RMA at Raptor (which is quite acceptable with respect to the required efforts to test a mainboard and the Corona/COVID19 slowdown at the moment).

I can't await to reassemble my system and run the usual tests again (incl. the fixed issue of RStudio Server for ppc64le in a docker container that I want to retest ASAP: https://forums.raptorcs.com/index.php/topic,37.0.html)

MPC7500

  • Full Member
  • ***
  • Posts: 189
  • Karma: +11/-0
    • View Profile
    • Twitter
Re: petitboot error: PHB#0005[0:5]: PHB Freeze/Fence detected !
« Reply #19 on: April 17, 2020, 10:57:48 am »
Great to hear. Do you know what was broken?