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General OpenPOWER Discussion / Re: Raptor CS fediverse presence?
« on: June 18, 2022, 10:06:17 am »
+1
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the price of the equipment increased by 6.5% in a month
No, I saw that; just checking it didn't change. Thanks!
Are you planning to sell fluid as well, or if not,
what's your specific recommendation?Please see reply #20 from a while ago above, perhaps you've missed that.
How good is the mounting pressure on these?Hand-tight.
Nice temperature reduction! I'm pretty confident all those problems are solvable.I'm pretty confident as well, the manufacturer has been helpful so far.
Also, what fluid did you use?We use DM or osmosis water (better avoid distilled water from the supermarket, it's often a bit on the acidic side) and a glycol without additives somewhere around a ratio of 1:20 (or even less), I've never ran into problems with that but this also depends on what tubing you use (PVC tubing can be problematic with very high glycol contents). There are also ready-to-use solutions available for PC watercooling enthusiasts, AFAIK most of those also use glycol/water but are more expensive, some contain glutaral (even though very little) which I would be a bit scared of to be honest. Correct me if I'm wrong
Excellent! Will that extend to RMAs as well?Yep, this is the E.U. where consumers have substantial rights. It's the law that we have to offer the legal two year warranty for consumers and it's impossible to exclude it. AFAIK this is very different compared to e.g. the U.S. where implied warranties don't exist B2C or are on a voluntary basis (c.f. RCS). Furthermore we have an agreement with RCS that their two year manufacturer warranty is valid for items bought at the Vikings Store (just in case we can't help etc.).
@vikings.thum My first choice would be a BlackBird but ... will they be available in a near future?As soon as RCS has them in stock again we'll add Blackbirds, too. I don't know when this will be. Our new shop is taking shape though and will soon be online with RCS items (TALOS II and TALOS II Lite) in it. We underestimated the complexity of the new shop software... :/
You can place orders without having to pay immediately. I don't know if there is any kind of time limit, but I'd imagine one can order now and then pay once they have become available again.It's generally correct that you can order backordered items at Vikings, though an order should be paid within a couple of days or it's cancelled automatically (B2C), no matter whether that item is available or backordered. This way we're able to guarantee delivery as soon as such an item would become available. We could handle pre-orders differently in order to gauge interest, but we already know that there is high demand for RCS's products.
There are a few comments about this topic in other threads (search for Europe to find them) but I thought it is worth having its own thread.This pretty much nails it regarding why a local seller (and a single market for that matter) is important. I'd also add that having a person you can speak to in your local language, who doesn't live in a time zone 10h away from you and who has a similar cultural background will be appreciated by some. E.g. in Germany and even more so in Switzerland: if you don't do work in a precise and quick manner, most people would just fire you and look elsewhere.
To summarize the problems:
- delivery from the US means longer delay, higher shipping costs and uncertain administrative charges at customs clearance
- if a product has to be returned under warranty, there are extra taxes in each direction, on top of the extra shipping cost and delay
- if a product being returned is completely dead on arrival or subsequently failed beyond repair, it is a horrendous waste of money to pay more taxes for a round-trip through customs
- overall, the type of person who buys this product is probably an experienced user who is aware of all these risks and may be deterred from purchasing
- most EU countries have a single market and there is a possibility the UK will participate in the single market after Brexit.
- Switzerland is not in the single market but some logistics companies have been very effective at setting up customs-bonded warehouses near the border and they can deliver into either the EU or Swiss markets without extra burden. Example: Basel (CH) airport is actually on French territory, in the EU.
- a lot of the developers on related projects are in the European countries. Looking at the Raptor wiki, the Firefox and Tor issues are on the front page, both of these groups have a lot of people in Europe.
Some of the US users may prefer a supplier local to them, it could also be good publicity for the platform if some of these other vendors list Raptor and POWER9 on their web sites.
Personally, I've found that the dual POWER9 system is so fast that my projects are finished compiling in less than 30 seconds. In that time period, the CPU doesn't get hot enough for the fans to make a crazy noise.
I went looking for more adventurous solutions too, for example, external chillers and heat exchangers. This could be interesting for people who can dump the heat into a thermal store. For example, you can basically rack a couple of Talos II servers in your basement and 90% of the electricity will heat water for your shower.