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General OpenPOWER Discussion / Re: hosting requirements and strategies
« on: July 31, 2020, 04:12:05 pm »2.) We can do custom (paid) support contracts for things like overnight replacement parts. We just don't get that many organizations that feel they require it, so it's normally negotiated on a one-off basis. Our suspicion is that many organizations try to keep spare parts on hand so as to avoid ending up in an emergency call out / parts acquisition scenario, but we don't have hard data to validate that.
That is why I suggested including some community servers in a local rack here. They could be cannibalized at short notice to provide spare parts for more critical systems. A spare server running Jenkins (a.k.a travis-ci on ppc64le) may be better than a spare server in a box.
The next-day swap out is OK in the US but in most other regions, it is hard to get delivery under 2 working days and even then it can be incredibly expensive.