Raptor Computing Systems Community Forums (BETA)

OpenPOWER ISA => General Discussion => Topic started by: markr87 on February 10, 2025, 05:00:06 pm

Title: Is Raptor Computing Systems still open for business?
Post by: markr87 on February 10, 2025, 05:00:06 pm

I have been trying to contact both support and sales for over two months now and have not gotten a reply.  My Blackbird is non functional and requires a BMC replacement.  I would very much like to purchase one but so far crickets.

EDIT: I need BMC not PNOR

Title: Re: Is Raptor Computing Systems still open for business?
Post by: MPC7500 on February 10, 2025, 07:33:08 pm

The best way to contact them is on X or Timothy via mail.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: markr87 on February 10, 2025, 07:49:44 pm

@MPC7500 I am not paying for "Premium" so I can send a message.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: lepidotos on February 10, 2025, 08:34:11 pm

I just sent them an email asking about that, they are indeed still in business and do still have stock at the moment.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: MPC7500 on February 11, 2025, 06:17:27 am

You don't need premium to ask something.
https://x.com/foxbat/status/1775614146937082242

Title: Re: Is Raptor Computing Systems still open for business?
Post by: markr87 on February 12, 2025, 05:58:16 pm

@MPC7500, @lepidotos,

Thank you both.  I posted a request on X.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: MPC7500 on February 15, 2025, 07:23:12 am

If no one answers, I would write an email directly to Tim.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: markr87 on February 17, 2025, 01:23:02 pm

@MPC7500, is it tim@raptorcs.com ?

Title: Re: Is Raptor Computing Systems still open for business?
Post by: MPC7500 on February 17, 2025, 02:02:41 pm

His mail address you find here:
https://github.com/madscientist159

Title: Re: Is Raptor Computing Systems still open for business?
Post by: markr87 on February 27, 2025, 07:20:44 pm

@MPC7500, Still no reply from support, sales or X.  For some reason I am not seeing his email listed on the link you provided.

EDIT:  Never mind, it popped up once I followed him.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: markr87 on March 17, 2025, 05:37:58 pm

My first attempt to contact RCS was December 1st of 2024.  They finally responded on the evening of February 28th asking to verify my shipping address.  I responded the following day.  I have heard nothing since.  I have been longing for the next iteration of Power goodness from this company, but if this is how they treat their paying customers I think I am going to pass.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: atomicdog on March 17, 2025, 06:58:13 pm

If the PNOR IC is dead you can buy one from a site like mouser or digi-key [PNOR (https://www.digikey.com/en/products/detail/micron-technology-inc/MT25QL512ABB8ESF-0SIT/6036286)] [BMC (https://www.digikey.com/en/products/detail/macronix/MX25L25635FMI-10G/4211590)].

Title: Re: Is Raptor Computing Systems still open for business?
Post by: markr87 on March 19, 2025, 10:04:58 am

@atomicdog, Can you flash a blank chip in the socket on the MB or will it need to be flashed prior?

Title: Re: Is Raptor Computing Systems still open for business?
Post by: atomicdog on March 19, 2025, 12:20:03 pm

Yes, you should be able to flash the PNOR chip (I've never tried it though).
It's the BMC chip that needs to be flashed prior if it's blank/corrupted.

Title: Re: Is Raptor Computing Systems still open for business?
Post by: markr87 on March 20, 2025, 01:47:18 pm

Sadly it's the BMC chip that I need.