Software > User Zone
petitboot error: PHB#0005[0:5]: PHB Freeze/Fence detected !
FlyingBlackbird:
--- Quote from: MPC7500 on February 10, 2020, 05:41:39 pm ---That's sad. Would be interesting to know what caused this error.
--- End quote ---
I will come back here with the RMA result (but I guess it is hard to diagnose)
FlyingBlackbird:
Just a short update:
I have opened a RMA last week and asked Raptor CS about the handling details but did not yet get an answer so far.
Meanwhile I am trying to understand how customs and shipping works for RMA cases (esp. since I plan to keep some part and send back only the planar, CPU and cooler).
Long story short:
1. I have to fill a form for duty/tax reimbursement
2. I have to fill a form to announce the export
3. I have to send the parcel back to the US together with more forms filled
4. Once I receive replacement hardware I will have to pay the duty/taxes again
Since I am located in Germany here the best link I have found describing the steps the numbers 2 + 3 (sorry, it is in German):
https://www.dhl.de/content/dam/images/Paket/GK/downloads/dhl-paket-international-merkblatt-zoll-112019.pdf
For #1 I think I have to use the form #0223 ("Antrag auf Erstattung" = application for reimbursement) which can be downloaded at
www.zoll.de by searching for "0223".
Once I am through this I will publish my experiences at the Raptor wiki (and strongly recommend to order Raptor hardware from the new EU reseller www.vikings.net
to ease customs and RMA issues ;-)
SiteAdmin:
You won't get any Emails or acknowledgement beyond the RMA number and shipping address you received when you created the RMA on the Web site.
Send the defective product back according to those instructions, and we'll send out a replacement unit. As far as export goes, unfortunately that is not an area we can offer advice in aside from noting that many countries have a process where you can record the outgoing shipment of a defective product so as to avoid paying VAT on the (marked as) replacement / repaired unit.
FlyingBlackbird:
@SiteAdmin Thanks for clarifying this. At least I can contribute my experiences about customs and duty here later ;-)
FlyingBlackbird:
Just a (short ;-) update regarding the customs handling of my RMA from Germany/Europe to the USA due to defective hardware (motherboard):
I have shipped the package back to Raptor CS today via DHL after having done the formal requirements by the aid of a customs service (agent) that costs about 40 Euros.
The best documentation I have found are here (in German only, sorry, but sometimes you can switch to English):
https://www.dhl.de/de/geschaeftskunden/express/infos-knowhow/downloads.html
https://www.dhl.de/content/dam/images/Express/pdf/dhl-express-einfach-durch-den-zoll-062019.pdf
https://www.dhl.de/content/dam/images/Express/downloads/zollinformation/zollinformationen-und-dokumente/dhl-express-broschuere-einfach-durch-den-zoll-012018.pdf
Major lessons learned:
0. The process becomes the more complicated the higher the sum of the product values is:
< 1000 Euro: "normal"
1000 - 3000 Euro: complicated
> 3000 Euro: Very complicated (eg. in case of Talos II motherboards with CPUs!)
1. You have to create a proforma invoice to declare the virtual value of the products you are sending back.
Always use the original product names from the RaptorCS invoice.
DHL has a good and free online service to create a proforma invoide:
https://www.dhl.de/de/geschaeftskunden/express/infos-knowhow/hilfe-zollabwicklung/formulare-zoll.html
2. You have to announce the export via an IT system that produces an MRN number (= movement reference number?).
This was done by my customs service agent (who I paid for as stated above).
I could also have created a login with the IT certificate of my income tax login ("Elster IT system") but since I have no certificate this would take another week time to wait for the certificate.
3. The customs tariff code according to HS (a world-wide standardized code for goods, HS = harmonized system)
you have to specify (during import as well in export forms) is in my case (for the motherboard and CPU):
8473 3020 00 0 (= first 6 digits are "harmonized" world-wide, the digits 6 and 7 are EU-specific, digits 9 and 10 indicate EU measure codes like anti-dumping rules, digit 11 is a national extension)
For Imports you use 11 digits, for exports 8 digits.
For details see: https://www.zolltarifnummern.de/info/kombinierte-nomenklatur
8473 3020 = Electronic assemblies of automatic data-processing machines or for other machines of heading 8471, n.e.s.
8471 = Automatic data-processing machines and units thereof; magnetic or optical readers, machines for transcribing data onto data media in coded form and machines for processing such data, n.e.s.
See: https://www.tariffnumber.com/2020/8471
4. If you buy and pay the parcel service online (www.dhl.de) you can fill the export declaration form CN23 online and print out everything.
This costs another 80 Euros (36 Euros shipping + costs for additional higher insurance up to 2000 Euro)
5. Don't forget to add 4 proforma invoices into the plastic bag attached to the parcel, the paper with the MRN number and the paper stuff from DHL.
6. Duty/tax reimbursement (refunding) is another process where you have to fill two forms:
Form 0223 "Antrag auf Erstattung"
Form 0235 "Zusatzblatt zum Antrag auf Erstattung"
I have asked the responsible customs officer via phone if she wants to see the defect hardware before I send it back and she said "not required" - but this may differ in your case.
Summary:
Never ever again I want to experience this waste of time and money (additional 40 + 80 Euro).
The next time I would order directly in Europe at www.vikings.net (which was not yet available when I ordered last year).
BTW: I am neither affiliated nor have any relationship to DHL or www.vikings.net - I am just reporting my personal experiences
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version